Liquor Store Employees Need to Feel Safer and to be Heard

Another liquor store robbery.  Deep sigh.  This once was violent and three employees were hurt and one taken to hospital.  Deeper sigh.  It was a classy move by Liquor and Lotteries CEO Manny Atwell to hold a news conference at 9:30 pm last evening to address the incident.  He is new to his position and who can envy the job he has.  He made a strong impression yesterday indicating that human resources were more important than profits.  I am impressed. 

However, I think all of our hearts are bearing the burden of what it must be like to be an employee of a liquor store right now.  Going to work everyday with a sense of heaviness that something could happen.  I hope Manny Atwell continues to show leadership and demonstrate that his employees are the greatest asset of the Crown Corporation.  I think he needs to call a breakfast meeting at the Convention Centre and invite all employees and do a brain-storming session identifying ideas to solve this crisis.  Then, he needs to have the same meeting in Brandon, Dauphin, Portage La Prairie, Flin Flon, and Thompson.  I have no doubt that he is surrounded by talented managers, however, the real input is needed from the people on the front lines.  They know the solutions and what will work and what won't.  It needs to be facilitated by someone outside the corporation and there needs to be open and frank discussions without fear of consequences.  These voices need to be heard and there ideas need to captured formally. 

This epidemic of liquor store robberies may not be over, but this would be a bold and courageous first step. 

Comments

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